Replace fixed in-house cost with a variable, SLA-backed partner. 24/7 SAP support — L1, L2, and L3 — with senior Saudi-localized consultants, offshore-priced engineering, zero transition fees.
Most mid-market SAP customers spend SAR 1.5–4M/year on in-house teams just to keep the lights on — and still get blindsided by upgrades, integrations, and audit findings.
We turn that fixed cost into a flexible, capped SLA. Onshore presence where it matters, offshore depth where it scales, and senior consultants from day one.
Onshore-offshore blend means tier-1 quality at mid-market price.
Round-the-clock incident response. 15-min P1 ack, 4-hour resolution.
Quarterly enhancements, upgrade hygiene — no extra SOW.
Riyadh-based leads. ZATCA, PDPL, Saudization reporting handled.
We absorb knowledge transfer. Old vendor leaves Friday, we're live Monday.
Every L2/L3 resource certified — SuccessFactors, S/4HANA, BTP, IS.
Not every company needs a full AMS contract on day one. Start with a sprint, scale to a retainer, downsize when the system is mature.
Your team, plus ours. You keep IT leadership in-house. We embed certified SAP consultants by skill, by month, with no minimum commitment.
Best for: in-house IT teams needing scale
Fixed scope, fixed budget. Defined outcome, defined timeline. We commit to the deliverable; you commit to the scope.
Best for: bounded scope, clear outcome
We run it, you don't. End-to-end SAP operations on monthly subscription. 24/7 service desk, L1–L3 coverage, governance baked in.
Best for: mature SAP estates that need to run lean
Each layer is staffed independently with the right skill tier. No L1 trying to debug a BTP integration — and no senior architect doing password resets.
Single point of contact: phone, email, ticketing portal, Teams. Bilingual AR + EN. 24/7 across KSA, GCC, Egypt time zones.
SAP-certified consultants who actually fix things. Process-aware, data-careful, Saudi-localization fluent.
For when "fix it" isn't enough. Solution architects, BTP experts, master data leads — and they teach your team along the way.
Service delivery manager, SLA reporting, change-advisory board, knowledge management. The unglamorous layer that prevents disasters.
Every AMS proposal includes these targets baked into the contract, with service credits if we miss them.
| Metric | Bronze | Silver | Gold |
|---|---|---|---|
| Coverage hours | 8×5 | 16×6 | 24×7 |
| P1 acknowledgement | 1 hour | 30 min | 15 min |
| P1 target resolution | 1 business day | 6 hours | 4 hours |
| P2 target resolution | 2 business days | 1 business day | 6 hours |
| System availability | 99.0% | 99.3% | 99.5% |
| Monthly enhancement bucket | 20 hours | 40 hours | 80 hours |
| Dedicated service manager | Shared | Dedicated | Dedicated + onsite |
| ZATCA / PDPL / audit | Add-on | Included | Priority |
We absorb the discovery cost. By day 14, your existing vendor is gone, our runbooks are live, and your team is talking to one phone number.
Days 1–3: We profile your landscape, integrations, ticket history, and pain points. No documentation required — we build it.
Days 4–8: Shadow existing vendor (if any), build runbooks, capture tribal knowledge, get system access.
Days 9–12: Run incidents in parallel to validate process. SLA clock not started yet — confidence-building only.
Days 13–14: Full handover. Service desk active. SLA clock starts. We own it from here.
We're not the cheapest, and we're not the most prestigious nameplate. We're the model where money, outcome, and speed actually triangulate.
One hour with a senior emKan consultant. Bring your last 90 days of SAP tickets — we'll show you where your money is leaking and what a SAR-realistic AMS package looks like.
Book AMS Health-Check